Chat Specialist for Business Support Praha

We are looking for a Chat Specialist for Business Support to assist sales roles internally for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us.

Superior communication skills
Familiarity with common IT tools including MS Office and chat tools
Experience in customer service, helpdesk or other customer-facing roles
Fluent English is a must, any other language is a plus
An inquisitive mindset and ability to learn quickly
Ability to guide clients through challenging situations and prioritize

Assisting internal customers (mainly sales people and account managers) regarding business applications, processes and deals at a global level
Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution
Communication with internal customers mainly using a chat tool and a remote access tool
Prioritizing issues and de-escalating challenging situations
Ensuring internal customer satisfaction using communication skills and application of best practices
Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge

Elaborate hands-on training to give you a smooth start
5 weeks of holidays and 6 sick days a year
Possibility to work from home two days a week
Meal vouchers
A monthly Cafeteria budget
Salary compensation for up to 15 days of sickness a year
Multisport card at favourable terms