Get your foot in 3rd level technical support and become a subject matter expert in a selected area
Learn something new every day while helping the world run better.
* Bachelor’s degree, preferably in Information Technology or Computer Science, and experience in Product Support, Software Development, IT, or Quality Assurance.
* Advanced English proficiency.
* Excellent written and oral communication skills; ability to listen and work with customers in real time.
* Ability to effectively handle difficult and challenging customer interactions while maintaining professionalism and composure.
* Strong willingness to learn and grow.
Nice to have: reading SQL, Java, JavaScript, or other programming languages, Splunk, Dynatrace, LLM, BTP, API.
Technical Support Engineer L3 - English only Praha
Aktualizováno:
13. 11. 2025
Lokalita pracoviště:
Praha
Značka:
MP 64844
Zařazeno na pozici:
Firma:
ManpowerGroup s.r.o.
Požadavky
Náplň práce
* Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
* Adhere to KPIs, especially responsiveness SLAs and productivity goals, ensuring that emergency situations or business-critical issues are resolved in the most timely and effective manner possible.
* Demonstrate a high level of expertise with product functionality and continuously develop core product skillset as new innovations are released.
* Create Knowledge Base Articles and Wiki documents.
* Create Code Corrections and collaborate with Product Area Leads and the Engineering team.
* Collaborate with other internal cross-functional and global teams.
* Coach and mentor new hires and other support engineers to help them increase their product expertise and productivity.
* Maintain and follow a personal development plan by leveraging formal training and knowledge plans.
* Perform other duties as per individual agreement.
* Adhere to KPIs, especially responsiveness SLAs and productivity goals, ensuring that emergency situations or business-critical issues are resolved in the most timely and effective manner possible.
* Demonstrate a high level of expertise with product functionality and continuously develop core product skillset as new innovations are released.
* Create Knowledge Base Articles and Wiki documents.
* Create Code Corrections and collaborate with Product Area Leads and the Engineering team.
* Collaborate with other internal cross-functional and global teams.
* Coach and mentor new hires and other support engineers to help them increase their product expertise and productivity.
* Maintain and follow a personal development plan by leveraging formal training and knowledge plans.
* Perform other duties as per individual agreement.
Nabízíme
* Yearly bonuses
* Paid sick days and fully refunded sick leaves
* Flexible start and end of working hours
* Contributions to pension and life insurance
* Meal vouchers
* 5 weeks of holidays
* Educational courses, coaching, and mentoring opportunities
* Free massage sessions
* Cafeteria plan
* Free access to fitness studio
* Generous employee shares program
* And more attractive benefits
* Paid sick days and fully refunded sick leaves
* Flexible start and end of working hours
* Contributions to pension and life insurance
* Meal vouchers
* 5 weeks of holidays
* Educational courses, coaching, and mentoring opportunities
* Free massage sessions
* Cafeteria plan
* Free access to fitness studio
* Generous employee shares program
* And more attractive benefits
Název firmy
ManpowerGroup s.r.o.
Kontaktní osoba:
Tatyana Fomina
Tel:
+420736758715
E-mail:
zaslat e-mail s životopisem